Harry Arnon, president and CEO, Hernon Manufacturing Inc.

Hernon Manufacturing Inc. always has been a very adaptive company to new technologies. What we learned from the pandemic is how important it is to be able to adapt quickly, without loss of performance. That really is the key.

We actually became stronger. We had to strengthen the digital sales area and marketing capabilities, because it’s more important now. When we’re shipping equipment, we always had remote-access capability on our machines, so if something is wrong, we were able to connect into the machine and put it back into operating condition. This pandemic showed us how important this is and how much more we have to emphasize with our customer, “Please take this option.” Read more here.